Grievance Redressal Policy  

At Dazoria, operated by Velori Nest Private Limited, we place strong emphasis on ensuring that every customer receives a dependable and transparent shopping experience. We are committed to handling complaints with fairness, clarity, and accountability. This Grievance Redressal Policy has been designed to ensure that any issues raised by you are managed efficiently, promptly, and in compliance with all applicable legal provisions.   

Understanding a Grievance  

A grievance refers to any dissatisfaction, concern, or complaint connected to purchases or services received through our platform where the customer is seeking resolution. These may include matters such as defective or damaged products, delivery delays or incorrect shipments, billing or transaction errors, difficulties in processing returns, exchanges, or refunds, inadequate customer support, or disputes related to company policies.   

Steps to Raise a Grievance  

If you face any concerns, you may initiate a complaint through our support framework:  

Access Support Section    
Head to the “Help Centre” or “Contact Us” section on the website or mobile application.  

Choose Concern Type    
Select the most suitable category that matches your issue.  

Provide Details    
Fill in required information, such as your order identification number, a clear description of the issue, and any evidence like screenshots or pictures.  

Once your request is submitted, our team will review and respond with possible solutions. 

Escalation to Grievance Officer  

If your matter is unresolved or you are dissatisfied with the resolution, you may escalate the concern to our officially appointed Grievance Redressal Officer, in accordance with the Information Technology Act, 2000 and other relevant legislation. The designated officer ensures legal compliance, impartial resolution, and accountability. You can reach out to the Grievance Officer directly at velorinestpvtltd@gmail.com. 

Process of Handling  

• Acknowledgement: Your grievance will be acknowledged within 48 hours through email confirmation.    
  
   
• Tracking ID: A unique grievance reference number will be shared to allow you to track the progress of your complaint.    
  
   
• Resolution Period: Our customer support and the Grievance Officer will attempt to resolve the issue at the earliest within the timelines specified by law.    
  
   
• Status Updates: You will be informed of developments regarding your case through the registered communication channel.  

Closure of Complaints  

A grievance will be marked closed when:  

• A satisfactory solution has been provided to you.    
  
   
• You do not respond within a reasonable duration after a resolution is offered.    
  
   
• A final decision is shared as per applicable laws and company policies.    
  
   

Contact Information  

For fresh grievances or follow-ups, you may contact us at: velorinestpvtltd@gmail.com. 

Note  

This Grievance Redressal Policy may be updated periodically. For the latest version, please check the Terms of Use and Privacy Policy pages available on our website.